What We Do

HMS’s unique combination of creative and business backgrounds enables us to deliver excellence in food and hospitality while still maintaining a focus on operational efficiency and profitability. As a management company with a proven track record, HMS can provide service at a range of levels, from providing consulting support to being fully in charge of managing all management and operations.

Our team has extensive experience in service and kitchen operations, including information technology, data analysis, financial analysis, marketing, and cooking. We provide a safety net in a fickle labor market, and an extra layer of oversight to make sure costs are managed and controlled. For line-level managers, being focused on daily operations make it difficult to see the broader picture. HMS manages the managers and provides a bird’s-eye perspective.

List Of Services

Pre-Opening Services

  • Concept Development

  • Site Survey, Analysis, Selection

  • Construction Project Management & Oversight

  • Human Resources

    • Staffing: Hiring (vetting / reference checking), planning, training, firing

    • Management training (motivate, inspire)

  • Back of House & Kitchen Services

    • Menu Development, design & refinement

    • Kitchen workflow design

    • Back of house training

    • Food costing & analysis

    • Vendor relationship & price negotiation

    • Maintain food quality & consistency

    • Product sourcing

    • Cooking Systems / methods innovation

  • Facilities & Operations Maintenance

    • Maintain landlord relations

    • Maintain franchise relations

    • DOB compliance recommendations

    • DOH compliance recommendations

    • FDNY compliance recommendations

    • General cleanliness systems training

    • Pest control management

    • Preventative maintenance

  • Service & Hospitality

    • Maintain community relations

    • Maintain & curate Customer Relationship Management database

    • Service recovery

  • Technology Services

    • POS Layout / Design

      • Based on operational use & scalability

      • A data management / analysis focus

    • Network Planning, Design, Deployment, Security, Monitoring, Maintenance

    • Technology Project Management & Strategic Advice

    • Use of cloud applications for scalability and reliability